Ace33 treats the privacy of users' personal information as its top priority. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.
Ace33 only collects information that is genuinely needed — nothing more than what is required to manage your account and deliver our services.
All data transfers on the ace33 platform are secured through SSL/TLS encryption. No third party can read or intercept your information while it is being sent to the server.
Ace33 never sells your personal information or shares it with third parties for commercial purposes. No information is disclosed to anyone except where legally required.
Identity documents and personal files collected through ace33's KYC process are stored with the highest level of security. Only authorized staff are permitted to access them.
On ace33, you can request to update, correct, or delete your own information at any time. The ace33 support team is always ready to help with any data protection concerns.
Ace33 uses cookies solely to improve the platform experience. Cookies are not used for ad tracking or unauthorized data collection.
Welcome to ace33. ace33 is a trusted online gaming platform for players in Bangladesh. ace33 believes that protecting your personal information is not just a legal obligation — it is an ethical commitment.
This privacy policy explains what information ace33 collects, why it is collected, how it is used, and how it is kept secure. By creating or using an account on ace33, you are considered to have agreed to this privacy policy.
Ace33 collects the following types of information. Each piece of data is collected for a specific reason, and ace33 never collects information that is not necessary.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email | Account Verification & Support |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Information | Betting history, login time | Service Improvement & Responsible Gaming |
Ace33 also automatically collects certain technical data — such as your login time, games played, and session duration. This is used to maintain security and improve the quality of the ace33 platform.
Ace33 uses the information it collects exclusively for the following purposes:
Ace33 never sells your information, shares it with advertising companies, or uses it for any purpose beyond those stated above.
Ace33 employs the highest technical and administrative measures to protect your information. ace33's security framework includes:
In the event of a data breach, ace33 will notify all affected users as quickly as possible and take the necessary steps to address it.
Ace33 uses cookies on its website. Cookies are small data files stored in your browser that help improve website functionality. ace33 uses the following types of cookies:
You can disable non-essential cookies at any time through your browser settings. However, doing so may affect the proper functioning of some ace33 features.
Ace33 does not retain your information longer than necessary. The retention period for each data type is outlined below:
| Data Type | Retention Period |
|---|---|
| Account Information | Up to 5 years after account closure |
| Transaction History | Up to 7 years for legal compliance |
| KYC Documents | 5 years after account closure |
| Support Conversations | 2 years after resolution |
| Log & Session Data | Up to 12 months |
Once the retention period ends, ace33 securely deletes or anonymizes the data. Some data may be kept longer due to legal obligations.
As an ace33 user, you have the following rights regarding your own information. ace33 fully recognizes and supports these rights:
To find out what information ace33 holds about you, submit a request to ace33 Support. Full details will be provided within 30 days.
If any of your information is incorrect, you can submit a correction request through ace33 support.
Upon account closure, ace33 will delete your information after the designated retention period, unless it is required to be kept for legal reasons.
You can withdraw your consent to receive promotional messages from ace33 at any time.
To receive a copy of your data, submit a request to ace33 support. Information will be provided in the applicable format.
In certain circumstances, you may request that ace33 temporarily restrict the processing of your information.
Ace33 strictly prohibits account registration by anyone under 18. ace33 does not knowingly collect or store information from minors.
If you suspect your child is using the ace33 platform, contact [email protected] immediately. ace33 will take prompt action and delete any data that has been collected.
Ace33 may update this Privacy Policy from time to time. If significant changes are made, ace33 will notify users via SMS or app notification.
For any questions, complaints, or data-related requests regarding this privacy policy, please contact ace33:
Ace33 ensures the highest level of security for your data. With SSL encryption, KYC verification, and 24/7 support, ace33 is always there for you.